The Relationship Between Trust in Managers and the Organizational Citizenship Behavior with the Mediation of Organizational Identity and Commitment in the General Administration of Sports and Youth of Gilan Province

Document Type : Research Paper

Authors

1 Physical Education and Sports Science/University of Guilan

2 Physical Education and Sports Science/ University of Guilan

3 university of Guilan

Abstract

Purpose: The aim of the present study was to investigate the relationship between the trust in managers and organizational citizenship behavior in the general administration of sports and youth of the Guilan province, with the mediation of organizational identity and commitment.
Methodology: The present study is of the descriptive-correlation type. For data collection, a trust in managers questionnaire (Chathoth et al., 2010), organizational identity questionnaire (Cheney, 1953), an organizational commitment questionnaire (Allen & Meyer, 1997), and an organizational citizenship behavior questionnaire (Tavakolli et al., 2009) were used. The population consisted of all the staff of the General Administration of Sports and Youth of Guilan province (130 people), from whom 101 questionnaires were collected. The data were analyzed using SPSS 22 and Smart PLS 3 modeling software.
Results: Trust in managers did not have a direct effect in organizational citizenship behavior, however, the direct effectiveness of putting trust in managers on organizational identity, organizational identity on organizational commitment, and organizational commitment on organizational citizenship behavior were at optimal levels. Finally trust in managers was found to be indirectly effective in organizational citizenship behavior through the mediation of organizational identity and commitment.
Conclusion: Managers can increase organizational trust through making their employees trust them, thereby boosting organizational identity, organizational commitment and organizational citizenship behavior.

Keywords

Main Subjects

References

 
[1] Abbasi, H., Karimi, j., Hosseini, M., hosseinabadi, B. (2016). Explaining the relationship between leadership and organizational citizenship behavior with the mediation of organizational trust in the ministry of Sports and Youth. Quarterly journal of research on organizational behavior management in sport. 3(11): 31-40. [Persian]
[2] Ansari, E., Saeedinezhad, M. (2010). Organizational commitment from the viewpoints of theorists and the role of HRM strategies to improve it. Policymaking Human Development Bulletin. 7(31): 35-72. [Persian]
[3] Allahyari, M. (2009). The relationship between  organizational identity and organizational citizenship behavior in experts of the National Olympic and Paralympic Academy of Iran. Master's thesis, Faculty of Physical Education, Shomal University.
[4] Alwani, S.M., Hosseini, S.S (2013). The reflection on foundations theoretical, concepts and models of institutional trust. Quarterly Journal of Measuring and Evaluation Studies, 3 (4): 105-141.
[5] Asgharizadeh, M. E., Bagherikaljahi, A., Salehi, M. (2011). Effective Factors on Organizational Commitment, case study: Academic Jihad Members.  Quarterly Journal of Research in Business Management. 3(6): 103-122. [Persian]
[6] Gholipour, A., Pourezzat, A. A., Mohammadi, F. (2015). Explaining the internal and external factors affecting organizational identity building in government agencies. Public Administration. 3(71):  149-166. [Persian]
[7] Javaheri Kamel, M.(2009). Effect of organizational justice leader-member relationship trust and psychological empowerment on organizational citizenship behaviors. Policymaking Human Development Policemen. 6(24): 7-24. [Persian]
[8] Kameli, M. J., Bathaee, N. (2015). Analysis of the Effects Between Business Path and Organization Identity on Organizational Commitment (Case study: System Partners). Quarterly Journal of State Administration. 4(1):  1-13. [Persian]
[9] Lanivich, S.E., Ferris, G.R., Brees, J.R., Hochwarter, W.A. (2010). P-E fit as moderate of the accountability-employee reactions relationships: convergent results across two samples. Journal of Vocational Behavior. doi: 10.1016/j.jvb.2010.05.004
[10] Lewis, D.E. (2007). An Investigation into the Relationship between ProductInnovation, Trust, and Diversity.A PhD  Dissertation, Capella University.
[11] Mael F, Ashforth BE. (1992). Alumni and their alma  mater: a partial test of the reformulated model oforganizational identification. J Organiz Behav. 13(2): 103-23.
[12] Majidi Kalibar, S., Radfar, R., Tolouee Ashlaghi, A. (2016). The Impact of Organizational Trust on the Success of the Knowledge Management System. Journal of Management Development and Development. 27:  7-15. [Persian]
[13] Meyer JP, Stanley DJ, Herscovitch L, Topolnytsky L (2002). Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences. Journal of Vocational Behavior 61: 20–52.
[14] Mohammadabazari, A., Amirianzadeh. (2016). The Effect of Cognitive and Emotional Trust to the Leader on Organizational Identity: The Role of Intermediary of trust to the Organization.. A New Approach to Management Education. 4(3):  1-20. [Persian]
[15] Mohammadzadeh, Z., Rahmanseresht, H., Kooshazadeh, S. A. (2011). The Effect of Cognitive and Emotional Trust on the Organizational Identity: The Mediator of the Trust in the Organization. A New Approach to Management Education. 2(3):  1-20. [Persian]
[16] Molavi, Z., Khanifar, H. (2013). Investigating the effect of organizational citizenship behaviors on organizational information system success. Management of Organizational Culture. 12(1):  83-104. [Persian]
[17] Nasr Esfahani, A., Aghababapour Dehkordi, T. (2012). Investigating the Relationship between Organizational Identity and Organizational Silence of Employees (Case Study of Isfahan University Staff). Applied Sociology. 23(4):  139-162. [Persian]
[18] Navabi, A.(2011). An Analysis of the Relationship between Organizational Socialization and Organizational Safety Methods in Isfahan Municipality. Master's thesis, University of Isfahan, Faculty of Administrative Sciences and Economics. [Persian]
[19] Niazazari, Q., Taghvaee Yazdi, M., Mohammadi Alborzi, A. (2016).  Investigating the effect of organizational identity and organizational culture on organizational citizenship behavior by providing a suitable model. Efficiency Management. 10(36): 199-221. [Persian]
[20] Organ, D. W. (1988). Organizational Citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
[21] Rastegar, A., Seif, M., Kamyabkalantari, R., Talebi, S. (2016). Present cognitive model of  forecasting  of learning organizational that is  based on organizational justice and organizational trust among employees of Sports and Youth office of Fars province. Research contemporary in sport management. 6(11):  29-40. [Persian]
[22] Robert, D. (2006). Signaling and screening of worker motivation.
[23] Shamsi, Z., Mohebalipour, M., Alodari, H. (2014).The investigating impact of social capital on organizational citizenship behavior. Social capital management. 2(1):117-136. [Persian]
[24] Soleymani, E., Ahanchian, M., Asgharpour, A. (2012). The Role of Organizational Identity in Prognosis of Organizational Citizenship Behavior in Razavi Islamic University and Khayyam University of Mashhad. Journal of Social Sciences, Faculty of Literature and Human Sciences, Ferdowsi University of Mashhad. 10(21): 127-147. [Persian]
[25] Soltani, Sh. (2016). Investigating the Relationship between Different Dimensions of Organizational Trust and Employee Organizational Commitment (A Case Study of Education Staff in Mahabad). Innovations in Educational Management. 12(1): 93-107. [Persian]
[26] Tabarsa, Gh., Hadizadeh, A., Keshtegar, A. (2016). Providing a model for explaining affecting organizational citizenship behavio factors. Prospects for public management. 1(1): 101-114. [Persian]
[27] Tavakolli, Z., Abedi, M., Salehnia, M. (2009). The Effect of Organizational Citizenship Behavior Training on Increasing of Organizational Commitment. The vision of business management. 9(33): 105-124. [Persian]
[28] Utami, A., Bangun, Y., Lantu, D. (2014). Understanding the Role of Emotional Intelligence and Trust to the Relationship between Organizational Politics and Organizational Commitment, Procedia - Social and Behavioral Sciences. 115, 378 – 386.
[29] Vanhala, M., Heilmann, P., & Salminen, H. (2016). Organizational Trust Dimensions as Antecedents of Organizational Commitment, Knowledge and Process Management. 23(1): 46–61.
[30] Zarei Matin, H., Alvani., S. M., Jandaghi, Gh., Ahmadi, F. (2010). Presentation a Comprehensive Model of Factors Affecting the Development of Organizational Citizenship Behavior (Case Study: Employees of National Iranian Oil Company). State Management Quarterly. 2( 5): 39-56. [Persian]
 
 
Journal of Sport Management and Motor Behavior
Volume 17, Issue 33 - Serial Number 33
November 2021
Pages 192-179

Files

Share

How to cite

Statistics