ارتباط بین کیفیت خدمات و رفتار مشتریان مراکز آمادگی جسمانی و ارائه الگوی مناسب

##MemarJafari, M., Forghani, A., & Fateh Rad, M. (2007). A framework for assessing the quality of service a relief vehicle (with case study). Knowledge Management,78, 115-138.##Ehsani, M., & Shamsipour, S. (2004). The study of customers ideas and opinions in Esfahan women body building halls. Journal of Harekat,25, 135-145. ##Kotler, P., & Armstrong, G. (1999). Principles of Marketing. Translated by parsiyan, Ali.  Eighth Edition. New World Press, 23.##Zaboyar, F., Ziyaee, M. S., & Nargesiyan, J. (2012). Factors affecting customer satisfaction using SERVQUAL model. Journal of the New Marketing Research,3, 186-173.##Kim, J. J., B, & Swinney, J. L. (2009). The role of etail quality, e-satisfaction and  trust in online loyalty development process. Journal of Retailing and Consumer Services,16, 239-247.##Hamidizadeh, M., Jazani, N., Hajikarimi, A., & Ebrahimi, A. (2012). Designing a multidimensional model for measuring customer satisfaction in the banking industry in Iran. Outlook Business administration,9, 99-116. ##Mortazavi, S., Rahimniya, F., & Gholami, S. (2012). Imagine the impact of satisfaction on loyalty customer service attitude and behavior. Management Agricultural Development, 15,23-37. ##Atafar, A., Eatebariyan, A., & Sadegh, S. (2008). Factors affecting trust and customer loyalty - A Case Study of  Iran Khodro Agencies in Esfahan,3, 73-81.##Ahmadi, A., Kheibari, M., Naderiyan, M., & Alidoost Ghahfarokhi, E. (2011). Audience satisfaction survey of quality of service provided in the Azadi Stadium in Tehran. Research in Sports Science,9, 65-76. ##Samadi, M., Hajipour, B., & Dehghan, M. (2009). Effects of dance are shopping convenience stores Mjddmshtryan of Tehran,2, 149-165.##Roest, H., & Peters, R. (1997). The nomological net of perceived service quality. Service industry Management,8(4), 336-351.##Goharrostami, H. R., Kozechiyan, H., & Ehsani, M. (2010). Customer satisfaction than men, public and private clubs in Tehran, and rankings of the affecting factors. Research in Sports Science,26, 135-152.##Zeithaml, V. A., Berry, L., & parasuraman, B. A. (1996). The behavioral consequences of service quality. Journal of marketing,60, 31-46. ##Doorandish, A., Elahi, A. R., & Poorsoltani, H. (2012). Prediction of sport costumers re-presence with the satisfaction components. sport management development,1, 87-98.##Seyyed Javadeen, S. R., Khanlari, A., & Esteeri, M. (2011). A model of the assessment of the service quality affecting the sports service customers' loyalty. Olympic Journal,25, 54-41.##Yong Jae Ko, M. A. (2000). A Multidimensional and hierarchical model of service quality in the participant sport industry. Dissertation, The Ohio State University.   ##Murray, D., & Howat, G. (2002). The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre. Sport Management Review,5, 25-43. ##Theodorakis, N., Kambitsis, C., Laios, A., & Koustelios, A. (2001). Relationship between measure of service quality and satisfaction of spectators in: professional sports. Managing Service Quality, 431-438. ##Cronin, J. J., & Taylor, S. A. (1992). Measuring Service Quality: a re-examination and extension. Journal of Marketing,5(3), 55-68.##Liu, Y. C. (2008). An analysis service quality, customer satisfaction and customer loyalty of commerical swim clubs in Taiwan. (A Dissertation project submitted to the faculty of the united State Sport Academy in Partial Fulfillment of the Requirement for the degree of Doctor of Sports Management).##Rajabi, M., Ghafori, F., & Shahlaee Bagheri, J. (2011). Service quality, customer satisfaction, male and female, compared with private clubs city Shahrod. Sport Management Studies,14, 125-136. ##Sajjadi, S. N., Mahmodi, A., Godarzi, M., & Mizani, M. (2012). Compare the quality of services provided by sports clubs  Tehran's public and customer perspective(fitness, physical fitness).2, 33-48. ##Mahmodi, A. (2011). The Relationship between perceived Services Quality and Satisfaction with Loyalty of customers in sport clubs (Bodybulding and Aerobic) of Tehran. M. A Thesis, Tehran university,Faculty of Physical Education. ##Chang, K. (1998). A systems view of quality on fitness services: Development of a model and scales.Ohio State University.##Mirabi, V. R., & Zadoriyan, E. (2011). Model for assessing the quality of services provided to customers. Business,6, 67-86.##Honari, H. (2011). Satisfaction survey, users' needs and problems and aerobic fitness clubs, fitness and aerobics international scientific congress abstracts , Tehran. 120-121.##Howat, M., Absher, J., Crilley, G., & Milne, I. (1996). Measuring customer service quality in sport and leisure centers. 77-89. ##Frier, M. (2002). Women, sport marketing. Newsletter Natural Fitness Internatinal,43, 25-36. ##Pedrasgosa, V., & Correia, A. (2009). Expectations, satisfaction and loyalty in health and fitness clubs. sport management and marketing,4, 450-464. ##Atafar, A., Eatebariyan, A., & Sadegh, S. (2008). Factors affecting trust and customer loyalty - A Case Study of  Iran Khodro Agencies in Esfahan.29, 73-81.